Terms & Conditions

Booking Conditions

 

Payment Terms

  • Payments may be made by cash, bank transfer or credit card (without surcharge).
  • The credit card payment will be fully processed upon confirmation.

 

Cancellation

Cancellations only become effective once the Mekong Rustic sales office receives notification of cancellation in writing. Should you be forced to cancel your cruise booking, the following terms will apply:

Cancellation conditions

1 or 2 Rooms

  • 08 - 30 days prior to your check-in: 0% of total charge.
  • 04 - 07 days prior to your check-in: 50% of total charge.
  • < 03 days prior to your check-in: 100% of total charge.

3 to 5 Rooms
  • 08 - 30 days prior to your check-in: 0% of total charge.
  • 04 - 07 days prior to your check-in: 50% of total charge.
  • < 03 days prior to your check-in: 100% of total charge.

Refunds

  • No refunds will be made for unused services or no-shows. Please allow up to 15 days for any refund to appear in your account. Currency
  • All accommodation, visa, land tours and hotel prices and charges are quoted in USD unless otherwise indicated.

 

Insurance

On board insurance covers basic accidents on the vessel only, as required by Vietnamese law. We strongly recommend all passengers purchase their own appropriate insurance before departing for Vietnam and before your trip on Mekong Rustic.

Other Conditions

  • The maximum occupancy for any one room is two (2) Adults and one (1) Child under 12 years of age. Additional charges may apply for occupancy by more than two (2) guests per room or suite.
  • Mekong Rustic may allow children to stay in the same room with parents either with or without an extra mattress. Our policy is not to charge for children under two (2) years of age. Children aged from three to eleven (3 - 11) sharing a room with two adults on an extra mattress will be charged extra, and limited to one additional child per room only.
  • Two children under 12 years old and sharing a private room are charged at 75% of the adult rate. Children 12 years old and over will be charged at the adult rate.
  • Confirmed arrival and departure dates, number of rooms and passengers, passenger's names, passport and visa numbers, room category (SGL/DBL/TWIN), special requirements (e.g. gifts, dietary requirements, etc.) must be provided by passengers not less than seven (7) days prior to check-in.

 


Mekong Rustic Limitations of liability

  • Mekong Rustic shall be liable only for its own negligence. Mekong Rustic shall not be liable under any circumstance for any force majeure such as acts of war, civil commotion, riots, strike, acts of terrorism or acts of sovereign states or governments or any cause beyond the control of Mekong Rustic, regardless whether it is on the vessel or off the vessel. Mekong Rustic does not provide insurance for personal injury, luggage loss or medical evacuation.
     
  • The responsibility of Mekong Rustic for damage to or loss of the Passenger's luggage, belongings or property, including, without limitation, clothing worn by the Passenger, even if temporarily in the custody of Mekong Rustic, is limited to the maximum sum of of US$ 100 per person. Under no circumstances will Mekong Rustic be responsible for loss or damage to valuables if not placed in security boxes at the reception desk.
     
  • Mekong Rustic shall not, under any circumstances, be liable to the passenger for damages for emotional distress, mental anguish or psychological injury of any kind, when such damages were neither the result of a physical injury to the passenger, the result of the passenger having been at actual risk of a physical injury, nor intentionally inflicted by Mekong Rustic.
     
  • Mekong Rustic reserve the right to cancel or alter a tour at any time when unforeseen circumstances arise. Such circumstances include, but are not limited to: war or threat of war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, fire, adverse weather and/or traffic conditions, government action or for any reason outside of our control. In these circumstances, Mekong Rustic accepts no liability where cruises are forced to cancel or alter as a result of any unforeseen circumstance.
     
  • Where a tour is cancelled prior to the departure date, according to the clauses above, Mekong Rustic shall endeavor to offer the nearest possible alternative tour (subject to a refund or further payment to cover cruise difference).
     
  • The law governing the contract is the law of Vietnam. In case of any dispute, between a passenger and Mekong Rustic or a third party or controversy, claim, the laws of Vietnam shall apply.